Job Description

Insight Global is seeking an Operations Manager to join the team of a fortune 100 company in the telecommunications space. We are looking for seasoned operational leaders with the ability to support an ever-changing, dynamic, and technical team. The Operations Manager is responsible for all daily activities within the Communication Desk department, including managing and supervising all Communication Desk personnel to maintain the most efficient and professional operation. This person will be essential to staff development and training by providing hands-on leadership. The Communication Desk identifies systemic issues based on customer call data and serves to coordinate communications among relevant operational and corporate groups during outages and other service-affecting issues, anywhere in Charter's service area, until resolution is achieved. The scope of managerial responsibility includes working with and escalating issues to boundary partners such as Net Ops, Field Ops, IT SOC, Customer Ops team and product team to ensure proper escalations and communication of all customer-facing issues.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

-3+ years of General Management and Operational Experience (must be hands on in coaching, mentoring, and developing a team of people)

-2+ years of Business Analytics (must have a robust data centered acumen)

-2+ years of Demonstrated knowledge in cable technology and network operations (telecom background)

-Experience working/operating in Excel and Tableau, and willing to learn internal tools

-Must be a people-focused leader that is willing to learn and grow within the company environment null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.