An Operations Manager is responsible to manage the Operations Heads of Department and overall hotel targets to deliver an excellent Guest experience while managing profitability and guest satisfaction measures.

What will I be doing?

As the Operations Manager, you are responsible for managing the Resort Operations Heads of Department, and overall hotel targets to deliver an excellent Guest experience. The Operations Manager will also be required to manage profitability and guest satisfaction measures. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage ongoing profitability of your hotel, ensuring revenue and guest satisfaction targets are met and exceeded
• Lead in all key property issues including capital projects, customer service, and refurbishment
• Ensure all decisions are made in the best interest of the hotels and Hilton
• Deliver achievable hotel budgets, and set other short- and long- term strategic goals for the property
• Provide effective leadership to hotel team members
• Lead in all aspects of business planning
• Comply with and exceed Hilton Brand Service Standards
• Ensure costs are controlled and revenue opportunities are effectively sourced and delivered
• Manage and develop the Operations Heads of Department to ensure career progression and effective succession planning within Hilton
• Hold regular briefings and communication meetings with the Operations team
• Respond to audits to ensure continual improvement is achieved

What are we looking for?

An Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Experience as an Operations Manager or Rooms Divisions Manager or F& B In-Charge within a similar quality hotel
• Degree or diploma in Hotel Management or equivalent
• Possesss strong commercial acumen, with experience in increasing profitability
• Experience managing budgets, revenue proposals, and forecasting results in a similar sized property
• Excellent leadership skills
• Exceptional communication skills
• In-depth knowledge of the hotel/leisure/service sector

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Operations Management experience in a similar quality hotel

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Join Our Team at Hilton Seychelles Northolme Resort!

Are you ready for an unforgettable career experience in one of the world's most breathtaking destinations? Hilton Seychelles Northolme Resort is seeking exceptional individuals to join our team and become a part of our prestigious luxury resort in the stunning Seychelles Islands. As a member of our team, you will have the opportunity to work in a vibrant and welcoming environment, surrounded by natural beauty and world-class amenities.

About Hilton Seychelles Northolme Resort:

Situated on the picturesque island of Mahé, Hilton Seychelles Northolme Resort is an exclusive tropical paradise offering guests unparalleled luxury and tranquility. Our resort boasts private villas, stunning ocean views, and unparalleled hospitality. With our commitment to exceptional service, we strive to provide an unforgettable experience for our guests, and we believe that starts with our dedicated and passionate team.

Position:

We are currently seeking talented individuals to fill various positions within our resort. Whether you are an experienced hospitality professional or just starting your career, we have a range of opportunities available. From guest services and housekeeping to culinary arts and management roles, we are looking for motivated individuals who are committed to excellence and have a passion for providing exceptional service.

Benefits:

At Hilton Seychelles Northolme Resort, we value our team members and strive to create a positive and rewarding work environment. As a part of our team, you will enjoy a range of benefits, including:

• Competitive compensation package
• Opportunities for career growth and advancement
• Training and development programs
• Employee discounts on accommodation, dining, and spa services
• Employee recognition and rewards programs
• A supportive and inclusive work culture
• Beautiful natural surroundings and a unique work-life balance

Requirements:

We are looking for individuals who meet the following criteria:

• A passion for hospitality and delivering exceptional service
• Excellent communication and interpersonal skills
• Strong teamwork and collaboration abilities
• Flexibility to work in a dynamic and fast-paced environment
• Relevant experience and qualifications for specific positions
• A positive attitude and a willingness to go the extra mile for our guests
• Fluent in English (knowledge of additional languages is a plus)

How to Apply:

If you are ready to embark on an exciting career journey in the Seychelles, we invite you to submit your application. Please include your resume, cover letter, and any relevant certifications or references. You can apply through our website or send your application to careers@hiltonnortholme.com.

Join us today and be a part of the Hilton Seychelles Northolme Resort family. Experience the magic of the Seychelles while building a rewarding and fulfilling career. Apply now and discover the endless possibilities that await you!

Job: General Manager/Hotel Manager

Title: Operations Manager

Location: null

Requisition ID: HOT0AMQH

EOE/AA/Disabled/Veterans