Customer Experience Representative

Would you like to work in an international environment where you’ll make a difference every day? At Permobil, we’re looking for game-changers to join us as we innovate for individuals and develop the world’s most advanced assistive solutions.

At Permobil, the people who use our products come first. Our purpose is to create advanced assistive solutions that make the lives of adults and children living with disabilities more enriching. Our people are passionate about pushing the boundaries of technology to deliver innovations that improve lives. We are a sustainable and responsible business committed to continuous improvement, and our customers can trust us to provide market-leading solutions driven by insights-based clinical data.

Our Customer Experience department in Lebanon, TN is now looking for a Customer Experience Representative.

Key Tasks

• Serve as the primary point of contact for customer inquiries, effectively communicating information about products, pricing, warranties, and orders.

• Efficiently process orders, quotes, and customer requests, ensuring timely fulfillment and accurate documentation.

• Address and resolve customer complaints by identifying issues, proposing solutions, and following through to ensure complete resolution.

• Establish and nurture professional relationships with our provider network, end-users, and colleagues, fostering a trusted and collaborative environment.

• Engage in proactive communication with dealers and customers, including making outgoing calls and responding to email inquiries.

• Generate and analyze daily data reports to support customer needs and company objectives.

• Maintain a good attendance record, demonstrating reliability and commitment to the role.

  Why Permobil is a great next step for you!

1. You’ll make a difference. Every day

   2. You’ll make your mark as part of our future

   3. You’ll feel welcome from day one

2. You can have a lifestyle you love

Who you are

You are passionate, innovative, and ambitious. You want to make a difference for others and feel fulfilled when you can see the link between the work you do and positive improvements in the lives of others. You search out opportunities and are prepared to go off the beaten track to chase your dreams. You don’t follow the herd – you find new ways of working and go where you see potential to make your mark. You are a pioneer, a revolutionary, a game-changer and you are who we’re looking for.

Your Background

• 4 year degree in business from an accredited college or university or,

• 2 year degree in business and 2 years of call center experience

• 4 years of call center experience relating to the medical device industry preferred.

• Ability to read and interpret documents such as safety rules, operating maintenance instructions, and procedure manuals.

• Ability to write routine reports and correspondence. Ability to speak

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

• Intermediate personal computer skills, including electronic mail, routine database activity, word processing, spreadsheet, etc.

• Handle multiple tasks simultaneously

Information

For information about the recruitment process, please contact the recruiter, Recruiting@Permobil.com

For information regarding Permobil's Privacy Notice, please visitprivacy.permobil.com (https://privacy.permobil.com/candidate)

Permobil is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please respect that we do not wish recruitment assistance or advertising, we decline calls from recruitment and advertising providers.

Please respect that we do not wish recruitment assistance or advertising, we decline calls from recruitment and advertising providers.

More about Permobil

Permobil founder Dr. Per Uddén believed that helping people achieve the greatest level of independence is a basic human right and, for over 50 years, Permobil has held fast to that belief. Permobil is a global leader in advanced rehabilitation technology, passionate about better understanding our users’ needs and improving their quality of life through state-of-the-art healthcare solutions. Today, those solutions include power wheelchairs, seating and positioning products, power assist, and manual wheelchairs.

Permobil is part of Patricia Industries, a subsidiary of Investor AB, and is headquartered in Sweden. Permobil has 1600 team members in more than 15 countries around the world. For more information regarding the company’s storied history and complete product line, visit permobil.com.