Front Desk Administrative Support Specialist

Organizational Overview:

CarePlus New Jersey continues to be a leader in mental health and a pioneer in integrated care in Northern New Jersey for more than 45 years. CarePlus strives for excellence in mental health, addiction recovery, and community-based services. Our goal is to offer affordable, accessible, and holistic-centered care that empowers individuals to reach their full potential and enhance their quality of life.

Job Summary:

You will provide administrative and clerical support to management, staff and clients, such as the following but not limited to: typing, record keeping maintenance (i.e. program, client charts), data entry, billing preparation, insurance verifications, generating reports, and consumer contact log tracking. Ability to define problems, collect data, establish facts, and draw valid conclusions.

What You Will Do:

• Serve as greeter for walk-ins or scheduled face-to-face/telehealth appointments

• Verify, review, and update demographic and insurance information in the agency electronic health record

• General knowledge of all insurance benefit and coverage, as well as Patient Verification Systems - Evolv NX, MyAbility, Navinet, NJMMIS is a plus.

• Verify insurance benefits and eligibility.

• Upload benefits in the agency Electronic Health Record

• Collect payment at the time of service and/or collects past balances from the client, virtually or in-person.

• Answer telephone and provide routine information. Assist clients (over the phone and in-person) by communicating in a positive, friendly and professional manner.

• Schedule appointment, conduct appointment confirmations/reminder.

• Perform clerical functions; copy/scan documents, complete department orders etc.

• Maintain office equipment - printer, fax/scanner

• Effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

What We Need to See:

• High School diploma (HSD) or General Education Degree (GED); Bachelor's Degree preferred

• Two years minimum receptionist experience in the medical or mental health field

• Valid Driver's license required and must be insurable by agency's automobile insurance.

What We Offer:

• 401K

• High plan insurance at a generous cost

• Union benefits

• Life & AD&D insurance; STD & LTD coverage

• Per diem opportunities

• Excellent supervision and training

• Continuing education, tuition reimbursement and eligibility for loan forgiveness

• 10% daycare discount

About CarePlus New Jersey:

CPNJ embraces a culture of diversity and inclusion in all of it policies and procedures. Care Plus follows Title VII of the Civil Rights Act of 1964, et seq and NJ Law Against Discrimination. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, sexual orientation, national origin, disability status, protected veteran status or any other characteristic protected by Federal and State laws