Job Description Summary

You will provide expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Impacts system operations and responsible for planning/execution.

Job Description

We have an exciting opportunity within GE Digital - Grid Solutions for a Software Support Engineer to join a dynamic and innovative team for an 18 month fixed term contract! You’ll provide expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. You'll also be accountable for the quality of own work, subject to direct operations supervision/prescribed work instructions/systems checking.

Please note; The candidate must be able to commute to the Customer location within one hour, (north of Athens), there is also a possibility that you will be required on being on site up to 5 days per week.

The challenge

• Research and troubleshoot issues involving all aspects of the GE Digital solutions, including configuration, user interface, network and communication connectivity and performance, Cloud and on-premise component interoperability, data collection/storage, visualization, analytics, machine monitoring software and associated control systems, hardware infrastructure, and interfaces to enterprise systems such as ERP, PLM and Quality.

• Developing conceptual knowledge of professional discipline which may include support roles with specialized expertise or technical knowledge in broad area.

• Applies general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area.

• Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters.

• Collaborates with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Exchanges technical information, asks questions and checks for understanding.

• Participate to on-call rotations, usually a week per month.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture

that fosters care, collaboration and support.

GE Digital is an Equal Opportunity Employer where inclusion matters.

Roles and Responsibilities

• Research and troubleshoot issues involving all aspects of the GE Digital solutions, including but not limited to configuration, user interface, network and communication connectivity and performance, Cloud and on- premise component interoperability, data collection/storage, visualization, analytics, machine monitoring software and associated control systems, hardware infrastructure, and interfaces to enterprise systems such as ERP, PLM and Quality.

• Developing in-depth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy/strategy.

• In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area.

• Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.

• A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent. Provides informal guidance to new team members

Required Qualifications

• This role requires advanced experience in the Services & Digital Customer Support Engineering or Computer Engineering. Knowledge level is comparable to a Master's degree from an accredited university or college.

Desired Characteristics

• Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.

Additional Information

Relocation Assistance Provided: No

#LI-Remote - This is a remote position