The Ideal Consulting Engineer has :

The candidate for this position is encouraged to be a skilled professional in the field of Cisco Unified Communications and Collaboration Solutions. Below is a summary of the key responsibilities and qualifications for the role:

Job Responsibilities:

• Operate and maintain the Cisco Unified Communication and Voice Environments

• Responsible leader for customer projects and related deliverables.

• Availability to collaborate and perform changes in production change windows.

• Responsible for plan, design, implement (PDI) including required SVS lab testing.

• Deep understanding of the end user experience effect of the solutions developed for customer.

• Enable automated delivery of Unified Communication solutions and project deliverables.

• Transfer knowledge of implemented software and processes to customer contacts via hands-on sessions, and by crafting customer-facing documentation.

• Ability to explain technical issues and present information concisely to both technical and non-technical personnel. That includes the development of knowledge transfer (KT) documents.

• Maintain effective working relationships with assigned collaborators and project managers.

• Efficiently work independently and as part of a team to implement solutions for collaborators.

• Plan, document, test, and implement highly complex Cisco Unified Communication and Voice upgrades and network migration activity.

• Troubleshooting assistance.

Minimum Qualifications

• Typically requires BS, CS, or University degree equivalent and 3-5 years of proven experience in Cisco Unified Communication or Collaboration Solutions Engineering.

• CCIE Cisco Certified Internet Expert (CCIE) Collaboration certification a plus

• Experienced in Cisco Unified Communication and Voice, Cloud, WebEx Suite (WebEx Calling Dedicated Instance, Control Hub, Contact Center, Chat, Conferencing), CUCM, CUC, CER, SME, Expressways, Unified App

• Communication skills to include consulting, negotiation, presentation/demonstration, and written communication.

• Excellent problem solving skills.

• Document creation skills such as the method of procedures, solution design, installation procedures, testing procedures, troubleshooting guides, etc

The following skillsets are thus desired of this candidate:

• 3-5 years in the field of Cisco Unified Communication and Collaboration Solutions

• 2-3 years of experience in crafting, implementing, and operating Cisco Unified Communication and Collaboration Solutions

• Strong knowledge in UC, Cloud, WebEx Suite, (WebEx Calling Dedicated Instance/Multi-Tenant, Control Hub, Contact Center, Chat, Conferencing, CUCM, CUC, CER, SME, Expressways, Unified App)

• Experience in Programming and Automation/APIs. Python and Ansible desired.

• Experience in IP Networking, Routing, Switching and Virtualization

• Knowledge of Microsoft Teams is desired.

• Experience working with and providing consultation to customers.

• Candidate must be self-motivated, team-oriented with strong interpersonal and presentation skills.

• Excellent written and verbal communication skills required.

• Why Cisco

#WeAreCisco. We are all outstanding, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data travelling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges and universities to guide in even the most complicated of times. We’re helping businesses of all shapes and size to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

We address whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are owning the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

#WeAreCisco

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.